Refund policy

We hope you love your chasen.

If something isn’t right, please contact us within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition and packaging.

To start a return, email us at toyoartstory@yahoo.com  We’ll provide return instructions.

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

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Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

We will offer a replacement or refund.

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Important Notes

• Items that have been used or opened cannot be returned
• Returns sent without prior contact may not be accepted